Contact Iheartradio Customer Service
Iheartradio Phone Numbers and Emails
Toll-Free Number:
-
(800) 317-8708Privacy Policy
Customer Service:
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(210) 832-3149
Iheartradio Emails:
Iheartradio Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Iheartradio Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Iheartradio is 8003178708. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 42% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Iheartradio may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Iheartradio Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Iheartradio is 8003178708. 76% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 42% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Iheartradio may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Iheartradio mainly because of account, request for information, payments and charges.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Iheartradio is support@iheartradio.com. 75% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact IHeartradio?
Most Popular Number:
| Total calls: 1 527 | Issues resolved: 37 | Last call: Feb 2, 2026 |
Contact Information
Iheartradio Website:
Iheartradio Help Center:
Corporate Office Address:
Other Info (opening hours):
DMCA Designated Agent
c/o Legal Department
iHeartMedia, Inc.
20880 Stone Oak Pkwy
San Antonio, TX 78258
By Facsimile: (210) 832-3149
Iheartradio Customer Service Reviews
After 3 days still cannot log in to iheart after being with them for over 10 years. Extremely unhappy and considering blocking auto pay. Then maybe someone will call.
I am writing to report a severely frustrating and frankly, unbelievable experience involving the iHeartRadio Summer Splash event that was supposed to take place at Aquatica on Saturday, May 3, 2025. I, along with many others, purchased tickets for this event, which was heavily promoted by numerous major companies.
Upon arriving at Aquatica on May 3rd, we were shocked to find the venue completely closed, with no event taking place. There was absolutely no prior notification of cancellation: no emails, no website updates, and no signage at the location. This complete lack of communication is unacceptable, especially for an event of this scale with such prominent companies attached.
The following day, Sunday, May 4th, my attempts to understand what happened and seek a resolution turned into an even more infuriating ordeal. I spent hours trying to contact customer service. My calls were met with extended hold times, only to be frequently dropped or for the customer service representative to simply hang up. When I finally managed to speak with someone, the representative was exceptionally rude and offered no helpful information. They have refused to provide a full refund for the tickets and have denied any compensation for the significant inconvenience and wasted time.
What is most concerning is that I am not alone in this experience. A quick search online reveals numerous individuals who have encountered the exact same situation regarding the iHeartRadio Summer Splash event at Aquatica on May 3rd. It is deeply troubling that companies we are led to trust, particularly when purchasing directly from a venue's website (Aquatica's in this case) and seeing the event promoted by every major radio station in Orlando, would operate in such a negligent and disrespectful manner.
This situation raises serious questions about the accountability and customer service practices of both iHeartRadio and Aquatica. The complete failure to communicate the event's cancellation and the subsequent appalling treatment by customer service are issues that the public deserves to be aware of.
I hope that by bringing this to your attention, you can investigate this matter and help shed light on the experiences of many individuals who were similarly affected by this apparent mismanagement.
How Good is Iheartradio's Customer Service?
Summary of Iheartradio Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Iheartradio?
Account Question:
- “Subscription”
- “IHeart subscriptions”
- “It won't let me do the all access on this account it says there's already a email associated with this account and it won't let me do the upgrade”
Payments and Charges Question:
- “Credit card payment update”
- “Overcharged”
- “Charged for service I didn't sign up for”
Request for Information Question:
- “Looking for gordon deal”
- “Request song”
- “Update app info”
Activation/ Cancellation Question:
- “Cancel service”
- “Cancel my subscription”
- “Trying to cancel my subscription”
Product/ Service Question:
- “Can't access all on second after changing phone number”
- “Problem with your music app”
- “To complain the Connie Selleca show on sundays giving health advise never changes every Sunday for over 2-3 years it’s the same record advice … the exact same messages word for word I…”
Staff Question:
- “Customer service”
- “Not getting service i am paying for”
- “No service”
Refund Question:
- “Refund”
- “Refund charges”
- “Trying to get a refund for my subscription I cancelled but they still charged me”
Shipping and Delivery Question:
- “Ticket to won on v103, I have not received information”
- “We have a lot of static on our WOAI 1200 station here in Pleasanton, Texas and where is Joe Pags”
- “Did not receive concert tockets”
Return/ Replace Question:
- “To see if the concert tickets I want on V103 Chicago radio the concert 112 did they change the date from November 15?”
- “I would like to change credit card on file to a different one.”
- “Returning a call”
Website/ Application Question:
- “Issue with app on phone”
- “Download music”
- “Put in application and trying to work part time”
Cards Question:
- “I was sent a 30 dollar gift card and in email and it won't let me redeem it”
- “Update credit card”
- “I’ve won the contest to the kiseya center in Miami October 26 La Roomba was promoting a $500 gift card along with the grand price. I would like to confirm if that’s still part of this contest.”
Employment Question:
- “To see if a job is legit”
- “Maybe Job scam question”
- “Job”
Other Question:
- “To be on air with freya skye and Jojo wright”
- “The music I listen to I cannot find anymore”
- “Music playboy”
Compare Iheartradio Customer Service To
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