Iheartradio

In July of 24, I was invited to a Christmas in July party where all businesses were asked to drop a business card into a box for a raffle. I ended up winning a drawing for $2,500 in ad spend with IHeart.

I was asked to come in to set up my advertising. I agreed to use the $2,500 credit in conjunction with another $2,500 monthly ad spend. We started in October, and I was committed to using Rob Conrad as my endorsee for my business. Rob retired in October, and my ads were going to be changed.

I knew Rob personally and had an experience that felt good. I didn't want another person to do my ads, but I continued to allow JT to do them. I received a bill in November that was $2,500 over the agreed-upon amount, which would have included my credit. I contacted IHeart and spoke about this with Kelly Flannagan.

She assured me I would have the $2,500 credited to my account and to continue ad spend. In December, I received another bill that was $2,500 over the agreed-upon amount. I contacted Kelly Flannagan again and was assured she would get this fixed. In January, I received the bill from December for the same amount a third time and contacted Kelly, advising her I wanted to cancel IHeart Media's services.

I did pay my three agreed-upon amounts of $2,500. However, I am being billed for roughly $7,500 in an outstanding amount. I contacted the President of Marketing, Black Fulton, who acknowledged that the amount was overcharged but wanted me to continue spending money with IHeart in order to receive my credit. The credit would be free advertising for three months under the request that I pay for the past due bill they overcharged me.

In a sense, they are blackmailing me to pay what I do not owe in exchange for more advertising. This is not right, and they are refusing to do what is right.

So I am sharing my experience with all local businesses. Folks, do not do business with IHeart Media.

I am writing to report a severely frustrating and frankly, unbelievable experience involving the iHeartRadio Summer Splash event that was supposed to take place at Aquatica on Saturday, May 3, 2025. I, along with many others, purchased tickets for this event, which was heavily promoted by numerous major companies.

Upon arriving at Aquatica on May 3rd, we were shocked to find the venue completely closed, with no event taking place. There was absolutely no prior notification of cancellation: no emails, no website updates, and no signage at the location. This complete lack of communication is unacceptable, especially for an event of this scale with such prominent companies attached.

The following day, Sunday, May 4th, my attempts to understand what happened and seek a resolution turned into an even more infuriating ordeal. I spent hours trying to contact customer service. My calls were met with extended hold times, only to be frequently dropped or for the customer service representative to simply hang up. When I finally managed to speak with someone, the representative was exceptionally rude and offered no helpful information. They have refused to provide a full refund for the tickets and have denied any compensation for the significant inconvenience and wasted time.

What is most concerning is that I am not alone in this experience. A quick search online reveals numerous individuals who have encountered the exact same situation regarding the iHeartRadio Summer Splash event at Aquatica on May 3rd. It is deeply troubling that companies we are led to trust, particularly when purchasing directly from a venue's website (Aquatica's in this case) and seeing the event promoted by every major radio station in Orlando, would operate in such a negligent and disrespectful manner.

This situation raises serious questions about the accountability and customer service practices of both iHeartRadio and Aquatica. The complete failure to communicate the event's cancellation and the subsequent appalling treatment by customer service are issues that the public deserves to be aware of.

I hope that by bringing this to your attention, you can investigate this matter and help shed light on the experiences of many individuals who were similarly affected by this apparent mismanagement.